Case Studies - Mail/Telephone Order

Headquartered in Omaha, Nebraska, and family owned since its founding in 1917, Omaha Steaks manufactures, markets and distributes a wide variety of premium red meats, seafood, desserts, and other premium gourmet foods. The Omaha Steaks brand has been promoted and advertised for 35 years and isrecognized by consumers seeking the ultimate in high-quality food and exceptional customer service. The company started a popular mail order catalog in 1963 and today markets globablly through additional e-commerce, employee incentive, and foodservice distribution channels.

Moving in New Directions
Omaha Steaks had previously implemented a payments processing software package—the product proved unreliable and uncovered the need for a more scalable solution backed by solid customer service. In 2002, Omaha Steaks began searching for a more robust payment processing solution to support their growing mail order business and facilitate expansion into new delivery channels. The chosen software would run on the company’s existing AS/400 infrastructure and provide transaction authorization functionality that could easily interface to a blend of custom-developed and third-party order fulfillment applications.

Partnering for Success
During the search for new payment processing software, Omaha Steaks contacted multiple ISD customers that run ISD software on an AS/400 platform. Omaha Steaks received very positive feedback about the flexibility, reliability, and scalability ISD solutions offer and chose to partner with ISD to efficiently address their payment processing needs. Omaha Steaks currently utilizes ISD software to process credit transactions across multiple channels including mail order, online sales, and foodservice distribution.

Timely Results
ISD software immediately addressed Omaha Steaks’ need for a more reliable and flexible payments processing solution. Once Omaha Steaks implemented ISD software, the company drastically reduced transaction processing times over the phone and online. Omaha Steaks also enjoyed an average cost savings of two to four cents per transaction by moving from dial-up to leased lines. ISD’s promise of unparalleled product availability, backed by a dedicated support team, dispelled previous concerns surrounding the implementation of new payments software.

“ISD credit authorization software offers powerful out-of-the-box capabilities yet also integrates with our custom-developed solutions. The software gives us complete control in payments processing as it makes sense within our business,” states Jeff Carter, CIO of Omaha Steaks.

After installing ISD software in its retail stores, Omaha Steaks plans to implement debit processing functionality to further meet the demands of the company’s evolving customer base.