Services
ISD realizes that a software sale is just the first milestone in the development of a lasting customer partnership. To build this partnership, ISD assembles a team of experienced engineers, dedicated project managers, and responsive support personnel to guide customer implementations and provide post-implementation assistance. This expert team provides a broad range of services to bring timeliness, efficiency, and cost savings to all customer implementations.
Customer Support
Satisfied customers are the backbone of the ISD business model. In order to provide our customers with prompt and effective service, ISD offers support for all of our software products 24 hours a day, 365 days a year. ISD's experience in the payment technology industry, around-the-clock availability, single-source approach to answering technical questions, and proven escalation procedures ensure that customers receive prompt and effective answers to their ISD software questions. For more information about ISD Customer Support, please email support@isdcorporation.com.
Software Implementation
Ensuring a successful product implementation requires continuous effort that starts once a project leaves the sales process and continues through project set-up, full implementation, and beyond. The ISD Professional Services team follows a proven project management methodology that has been employed to efficiently deliver over 1000 different customer projects. Our dedicated project managers will ensure that your product implementation occurs on-time, stays within budget, and meets your project requirements.
Training & Documentation
ISD provides product training and documentation as part of all software implementations. Whether you need system administration training for a single employee or more in-depth configuration assistance for a large IT staff, the experienced ISD Services Team can establish a training curriculum to meet your unique organizational needs. Several training options are available, including both local and distance learning.
Customer Support
Satisfied customers are the backbone of the ISD business model. In order to provide our customers with prompt and effective service, ISD offers support for all of our software products 24 hours a day, 365 days a year. ISD's experience in the payment technology industry, around-the-clock availability, single-source approach to answering technical questions, and proven escalation procedures ensure that customers receive prompt and effective answers to their ISD software questions. For more information about ISD Customer Support, please email support@isdcorporation.com.
Software Implementation
Ensuring a successful product implementation requires continuous effort that starts once a project leaves the sales process and continues through project set-up, full implementation, and beyond. The ISD Professional Services team follows a proven project management methodology that has been employed to efficiently deliver over 1000 different customer projects. Our dedicated project managers will ensure that your product implementation occurs on-time, stays within budget, and meets your project requirements.
Training & Documentation
ISD provides product training and documentation as part of all software implementations. Whether you need system administration training for a single employee or more in-depth configuration assistance for a large IT staff, the experienced ISD Services Team can establish a training curriculum to meet your unique organizational needs. Several training options are available, including both local and distance learning.